Returns & Exchanges

Dissim Return Policy

Before placing an order through our website, we recommend carefully researching the product you intend to purchase. If you would like any additional information about our products before making a purchase, please reach out via email to contact@dissim.com 

We have a dedicated team of friendly, experienced, and very knowledgeable customer service representatives standing by who are happy to assist you find the perfect product.

Return Requirements

Any product must meet the following conditions to be eligible for a refund or exchange:

• Product(s) must be shipped back within 30 days of the original delivery date.
• All product(s) must be in original, unused and brand-new condition to receive a refund.

Missing / Damaged Items

Any purchases containing damaged items or that are missing must be reported to Dissim within 72 hours of delivery. Please contact us and we'll take care of the issue immediately.

Return Instructions

All packages being retuned must be processed by Customer Support. This will ensure proper processing of your return. We are not responsible for items sent to us without prior documentations and records. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.

International Customers

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within our discretion, though always with customer satisfaction in mind.

Order Cancellations

If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.

Notice

We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.